4 | Senior Receptionist

Non-Clinical | Support Services

Specific Roles

Working in Support Services
4 | Senior Receptionist | Administration
Administration

Job Requirements

Skills

Administration techniques
Advanced IT
Assimilating and interpreting information
Customer service
Interpersonal techniques
Leadership & management
NHS values
Organising techniques
Patient centred services
Significant experience: 2 to 5 years
Teamwork
Training delivery
Working with people at all levels
Written and verbal communication

Qualifications

Apprenticeship

Business administrator | Level 3

Alternative

Institute of Leadership and Management (ILM) | Level 4
A Levels | Level 3

Training

Core Mandatory Training
Delivering an Enhanced Patient Experience
Focusing on You and Your Development
Management competences
Mindfulness
Minute Taking competences
Report Writing competences

In-Role Learning Opportunities

Apprenticeship

Continuous Professional Development

E-Portfolio
Personal development review

Personal Development

AMSPAR | Level 3
British Society of Medical Secretaries and Administrators (BSMSA)
Institute of Health Records and Information Management (IHRIM)
NHS Leadership Academy: Mary Seacole programme

Progression Examples

Band 5

Alternative Route Examples