4 | Senior Receptionist
Non-Clinical | Support Services
| Administration techniques | |
| Advanced IT | |
| Assimilating and interpreting information | |
| Customer service | |
| Interpersonal techniques | |
| Leadership & management | |
| NHS values | |
| Organising techniques | |
| Patient centred services | |
| Significant experience: 2 to 5 years | |
| Teamwork | |
| Training delivery | |
| Working with people at all levels | |
| Written and verbal communication |
Apprenticeship |
||
|---|---|---|
| Business administrator | Level 3 | ||
Alternative |
||
|---|---|---|
| Institute of Leadership and Management (ILM) | Level 4 | ||
| A Levels | Level 3 | ||
| Core Mandatory Training | |
| Delivering an Enhanced Patient Experience | |
| Focusing on You and Your Development | |
| Management competences | |
| Mindfulness | |
| Minute Taking competences | |
| Report Writing competences |
| E-Portfolio | |
| Personal development review |
| AMSPAR | Level 3 | |
| British Society of Medical Secretaries and Administrators (BSMSA) | |
| Institute of Health Records and Information Management (IHRIM) | |
| NHS Leadership Academy: Mary Seacole programme |
