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2 | Receptionist

Non-Clinical | Support Services

Specific Roles

Working in Support Services
2 \| Receptionist \| Clinical Support
Dental
Ward
2 \| Receptionist \| Administration
Administration

Job Requirements

Skills

	Administration techniques
	Basic IT
	Customer service
	Discretion & tact
	NHS values
	Organising techniques
	Self-motivation
	Written and verbal communication

Qualifications

Apprenticeship
	Customer service practitioner \| Level 2

Alternative
	GCSEs \| Level 2

Training

	Core Mandatory Training
	Delivering an Enhanced Patient Experience
	Focusing on You and Your Development
	IT competences
	Mindfulness
	Minute Taking competences
	Report Writing competences

In-Role Learning Opportunities

Continuous Professional Development

	E-Portfolio
	Personal development review

Personal Development

AMSPAR | Level 2

Progression Examples

Band 3

Receptionist

Alternative Route Examples

Band 2

Health Care Assistant

Housekeeper

The following list contains examples of relevant qualifications that would be seen as equivalent options when compared to the latest Apprenticeship (standard).