Some elements of this site require cookies to function correctly. We use cookies to improve your experience Learn More. By using this site, you agree to our use of cookies.

Back

7 | Divisional Lead - Patient Experience

Non-Clinical | Support Services

Job Requirements

Skills

	Attention to detail & accuracy
	Extensive experience: 5+ years
	NHS values
	Patient centred services
	Teamwork
	Working under pressure
	Working within protocols & guidelines
	Written and verbal communication

Qualifications

Apprenticeship
	Chartered manager (degree) \| Level 6

Alternative
	Degree \| Level 6
	Institute of Leadership and Management (ILM) \| Level 6

Training

	Core Mandatory Training
	Delivering an Enhanced Patient Experience
	Elearning for Health
	Leadership competences
	Mindfulness

In-Role Learning Opportunities

Continuous Professional Development

	E-Portfolio
	Personal development review

Personal Development

	Institute of Healthcare Managers (IHM)
	Leadership competencies
	NHS Leadership Academy: Elizabeth Garrett Anderson programme

Progression Examples

Band 8a

Lead

Alternative Route Examples

Band 7

Deputy Manager

The following list contains examples of relevant qualifications that would be seen as equivalent options when compared to the latest Apprenticeship (standard).